Customer Innovation Management

Challenges

• Equipment Tracking and Approvals were delegated within the organisation through a combination of paper and e-mailed spreadsheets
• Non-auditable
• Searching was from an access database (EDICS)
• Requesting authority was slow
• No control over the process resulting in money being lost
• Minimal User control within existing system

Benefits

• Changes now take less time
• Approval cycles reduced from weeks / months to days
• Full process visibility
• Fully audit compliant system
• Intuitive & graceful user interface
• User acceptance and uptake high
• Large user footprint with minimal training